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Why Service (Help) Desks are Important to BPM and How to Improve Yours

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Downloads: 1968

Mike Cunningham, President/CEO, Harvard Computing Group

Supporting products and services is a difficult challenge in today

Using BPM to Manage Exposed Defense Enterprise Business System Services in Support of the Decomposed

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Downloads: 3852

Dr. Aaron Drew, Business Transformation Agency

Dr. Aaron Drew is an Assistant Adjunct Professor at University of Maryland University College as well as a Systems Engineer at the Business Transformation Agency, the to guide the transformation of business operations throughout the Department of Defense and to deliver Enterprise-level capabilities that align to warfighter needs. This session will present current thinking at the BTA for using Business Process Management tools and methods to manage exposed defense enterprise business system services in support of the decomposed levels of an end to end processes.

Understanding BPMN Release 2.0

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Robert Shapiro, XPDL Working Group Chair, WfMC and Founder, Process Analytica

Presented by one of the foremost authorities on business process modeling notations, methods and standards, this session presents the findings from hundreds of hours of hands-on research and analysis of the current BPMN 2.0 specification, as well as BPMN conformance and serialization. Examined will be the changes introduced with BPMN 2.0 and the consequences these present to both developers and practitioners. Discussed will be changes to existing functions from BPMN 1.2 to 2.0 including both new capabilities introduced and potential challenges with migration, as well as portability and conformance, plus exploration of XPDL 2.2 and the path forward.

Turning BPMN Processes Into Service Oriented Service Contracts

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Downloads: 1464

Chuck Georgo, MSc, CPT, Renown Industry Expert and Founder of nowheretohide.org

This session presents an approach for taking business processes and, through a process called Service-Oriented Analysis, develop service contracts for implementing Service-Oriented Architecture (SOA). Successful SOA implementations require defining and describing the

The Role of BPM in Case Management

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Downloads: 1231

Randy Blevins, President, EDAC Systems, Inc.

EDAC

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Featured Research

A Survey of Business Process Initiatives

Written by Nathaniel Palmer and published by Business Process Trends, "A Survey of Business Process Initiatives" features 33 pages of ground breaking research on the results of analyzing over 100 BPM deployment and business process. initiatives.Examined are BPM project success factors, Return On Investment (ROI) results, and the characteristics which determine whether BPM initiatives succeed or fail. Representing the results of over 6 months of research, this first-of-its-kind study offers one of the first real analyses of peformance rates and success indicators for business process initiatives.