General

Dinesh Kumar, TIJ, Japan..... Our review includes complete e-commerce integration, from order right through to the print out of shipping documents. A similar system for our mail order catalog sales, orders being accepted via—phone, fax, postcard and even I-mode mobile phones. An integrated Cash Advance and Settlement System that interfaces to an expert fare look-up tool for Travel Expenses. Web Enabled POS integration for our Fashion Boutiques, Software Development Life C ycle (SDLC) to manage both “in-house” and “out-sourced” projects. Lastly we look at the ordering of Japanese name cards—“Meishi ” with an interesting card preview

Betsy Fanning, AIIM International, USA..... When trying to understand the value of standards, you must gain an understanding of standards and the process by which a standard is developed. Standards, while valuable for those who use and implement them, are also in a state of conflict. Even though conflicts, in general, are not good, the conflict found within standards development assists in the definition of the value of the standards. This conflict exists between traditional standards developers, whose process is rigidly defined and slow, and the consortia or coalitions that make use of flexible development processes that result in the standards being made available much faster.

Dr. Dongsoo Han and Sungjoon Park ,Information and Communications University, Korea...... Web services on the Internet are not always reliable in terms of service availability and performance. Dynamic service coordination capability of a system or application which invokes Web services is an essential feature to cope with such unreliable situations. In dynamic service coordination, if a Web service does not respond within a specific time constraint, it is replaced with another Web service at run time. For that, we develop a dynamic service coordination framework for Web services. In the framework, all necessary information for dynamic service coordination is explicitly specified and summarized as a set of attributes. Classes and workflows supporting dynamic service coordination and invoking Web services are then automatically created based on these attributes. Developers of Web service client programs can make the invocations of Web services reliable by calling the methods of the classes. Some performance loss has been observed in the indirect invocation of a Web service. However, when we consider the flexibility and reliability gained from the method, the performance loss would be acceptable in many cases.

Layna Fischer, General Manager.....Welcome to the Workflow Handbook 2002. This Handbook offers you four sections

American printer, communications services, and logistics company, realized that one of their divisions was facing a growth challenge. R.R. Donnelley's educational book publishing customers were requesting the Graphics Management division to produce custom educational projects with greater complexity than projects produced in previous years. These requests for custom work were causing the division to experience a challenge in managing their expanded workload.