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Interface 5 - Issues and Directions - Michael zur Muehlen

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Interface 5 - Issues and Directions - Michael zur Muehlen

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Graphics Management Division

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American printer, communications services, and logistics company, realized that one of their divisions was facing a growth challenge. R.R. Donnelley's educational book publishing customers were requesting the Graphics Management division to produce custom educational projects with greater complexity than projects produced in previous years. These requests for custom work were causing the division to experience a challenge in managing their expanded workload.

Government of New Brunswick,CANADA

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A bilingual province of Canada, New Brunswick generates a large volume of documents to be translated. These translation activities are in keeping with complex assignment, management, and budgetary charge processes all of which are regulated by extremely tight deadlines. The Department thus assigns these translations to a large number of in-house Translators and Freelancers. Translation providers today seek solutions that enable their rapid adaptation to new recent global economic standards. They seek the ability to offer via the Internet, to their existing and potential customers, high quality services and a

Foreword

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Jon Pyke, WfMC Chair and CTO, Staffware, UK........ It does not seem that long ago that I welcomed you to the 2001 WfMC Official Workflow Handbook. Now I have the honor and pleasure of welcoming you to this latest edition.....
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Featured Research

A Survey of Business Process Initiatives

Written by Nathaniel Palmer and published by Business Process Trends, "A Survey of Business Process Initiatives" features 33 pages of ground breaking research on the results of analyzing over 100 BPM deployment and business process. initiatives.Examined are BPM project success factors, Return On Investment (ROI) results, and the characteristics which determine whether BPM initiatives succeed or fail. Representing the results of over 6 months of research, this first-of-its-kind study offers one of the first real analyses of peformance rates and success indicators for business process initiatives.